Terms & Conditions
Terms of Service & Referral Agreement
This Referral Agreement (“Agreement”) is entered into between Too Clean Referral Agency (“Agency”) and the client (“Client”) who engages the Agency for referral services. The Agency facilitates referrals between Clients and independent domestic service providers for housekeeping and related services.
1. Scope of Services
Client has requested that Agency identify and refer independent domestic workers to provide housekeeping or related services at Client’s residence. The Agency is not the employer of the Service Provider.
2. Satisfaction Guarantee
We offer a 100% Satisfaction Guarantee under the following conditions:
- Recurring Clients: Notify us within 24 hours of service. We’ll return to address the concern at no cost.
- Non-Recurring Clients: Notify us within 48 hours. We’ll return to re-clean the specified area once at no cost.
This guarantee is void if:
- The issue is reported after the applicable time window;
- Client approved the work during the inspection;
- The original estimate was under-adjusted;
- Other contractors/vendors were present during service.
No refunds will be issued under any circumstance.
3. Referral Services
The Agency interviews and refers independent domestic workers based on availability and qualifications. All referrals are independent contractors.
4. Payment Terms
- A valid credit or debit card is required for scheduling.
- Pre-authorization may show as a pending hold.
- Final charges are processed after service.
- A $25 late payment fee applies if payment is delayed.
- Client agrees to pay the total cost, including a referral fee.
No refunds will be issued for completed services.
5. Cancellations
Cancellations must be made at least 24 hours in advance. Late cancellations incur a $50 fee unless excused due to a validated emergency.
6. Lock-Out/No-Show
Failure to provide access results in a $50 lock-out fee. No refunds apply unless excused by the Agency.
7. Service Quality & Complaints
Client must complete a walk-through with the Service Provider. Any concerns must be communicated directly to the Service Provider on-site. Agency is not liable for service performance.
8. Direct Hiring Prohibited
Client may not directly hire referred Service Providers for nine (9) months without notifying Agency. Violations incur a $5,000 referral fee.
9. Service Provider Liability
Service Providers are responsible for their own performance. Client agrees to indemnify Agency for any losses or damages related to the Provider’s actions.
10. Independent Contractor Status
Client understands they may be deemed the Service Provider’s employer and may be responsible for employment-related obligations. Agency is not liable for such matters.
11. Acceptance of Terms
Use of a referred Service Provider signifies acceptance of this Agreement.
12. Termination
Client may terminate or replace a Service Provider at any time.
13. Attorney’s Fees
Client agrees to pay all reasonable legal costs incurred by the Agency to enforce this Agreement.
14. Governing Law & Venue
This Agreement is governed by New York law. Any legal matters will be handled in Nassau County, NY.
15. Electronic Signature
This Agreement may be signed electronically and is binding.
16. Booking Fees
No additional booking fees apply.
17. Refund & Chargeback Policy
There are no refunds. Fraudulent chargebacks result in $750 liquidated damages plus service costs.
18. Background Checks
Clients may request background checks. Agency provides confirmation of completion, not the report. Client agrees to comply with relevant laws.
19. Privacy Policy
Client data may be shared with Service Providers, payment processors, and third-party tools as needed. Photos may be used for marketing only with client consent.
20. SMS Consent
By providing a number, Client agrees to receive SMS. Msg & data rates may apply. To opt out, reply “STOP.” For help: hello@toocleanhomes.com.
COVID-19 Waiver of Liability
Client acknowledges the risk of COVID-19 exposure and agrees to hold Too Clean Referral Agency harmless. This waiver is governed by Texas law and includes a waiver of jury trial.
Promotional Offers
Most discounts apply to first-time or deep clean services only and are valid one time per household.
Changes to Terms
Terms are subject to change without notice. Continued use of services indicates acceptance of the most recent version.