Frequently Asked Questions

Yes, we do and you don't need to book each time! There will be an option on the booking form for recurring service (they're also discounted). After you've set up the recurring service, we'll be there like clockwork on the date and time you choose. Our system will send a reminder email the day before so you know to expect us.

You simply need to select the frequency of cleaning on the booking form. We offer weekly, bi-weekly, and monthly frequencies.

If any issues arise and the cleaning team is aware of it, they'll contact the office immediately and our office staff will notify you of the issue and identify a resolution.

Yes! All of our team members will go through criminal background checks, and all job applicants will have reference and employment verification checks.

Yes, we are insured for your protection. We carry a general liabilities insurance for up to $1,000,000. You and your home are protected should a Too Clean Homes team member causes any damage.

Please give us a call within 48 hours if you are unhappy or something was missed during the cleaning. We try our best to provide the best cleaning experience possible, but sometimes we do make mistakes. We guarantee our services, so if you are unhappy we'll return to correct the problem at no additional charge.

Yes, we do! Give us a call or send us an email with what you are looking for, and we'll provide a pricing estimate!

All of our teams use products that are environment safe!

We bring all of our own supplies. If you have supplies at home you would prefer us to use, feel free to let us know and we can use any supplies you leave out for us.

We sure do! You can select the deep cleaning option on the booking form. We recommend deep cleaning if you are using a cleaning service for the first time or haven't cleaned your home in several months. Deep cleaning does not include cleaning inside of appliances, such as the oven or the fridge.

Our move-in / move-out cleanings are designed to prepare a home for a new tenant. It is a deeper cleaning that includes cleaning inside cabinets, drawers, fixtures, inside the fridge, baseboards, etc. Due to the nature of these cleans, even if there are no furnitures, we charge extra on top of the standard cleaning fees. You'll find that an additional cost for move-in / move-out cleanings are standard across the industry.

Yes, we do and you don't need to book each time! There will be an option on the booking form for recurring service (they're also discounted). After you've set up the recurring service, we'll be there like clockwork on the date and time you choose. Our system will send a reminder email the day before so you know to expect us.

You simply need to select the frequency of cleaning on the booking form. We offer weekly, bi-weekly, and monthly frequencies.

Of course! By default, we try to schedule the same cleaner(s) to your home for recurring cleanings. A team that is familiar with your home is more efficient and effective. If the cleaner(s) isn't available for your appointment time, we'll send a different team to ensure your home receives the cleaning. If you would like a different cleaner, just let us know, we can arrange for that as well.

That all depends on the size of your home and the scope of the job. We usually estimate 1 hour per bedroom, but we do not specify a specific length of time for cleanings. We clean until we are finished for a standard home and within reason. For special cases such as hoarders, extremely large homes, etc, we may adjust the estimate and price for fairness.

That's completely up to you! Feel free to stay at home or leave us a key to gain entry and we'll take it from there. If you are home for the cleaning, our cleaner(s) will ask you to conduct a final walk through before we leave.

We send a cleaner to every cleaning. Sometimes, we may send teams of two or three depending on the size of the job.

Gratuity is not required but appreciated! 100% of tips will go towards cleaners.

Yes, you can choose from a selection of extra services on our booking form. If you do not see the extra option on the form, just give us a call and ask. We are usually capable of handling almost any cleaning related tasks.

All of our teams use products that are environment safe!

When we say it takes only 60 seconds, we mean it. Simply fill out the booking form and we'll be in touch to confirm your date and time in less than 2 hours (within business hours). You can check out and pay instantly with a credit card.

Our hours of operations are Monday through Sunday, from 8:00am to 6:00pm. After you book an appointment, we'll be in touch within 2 hours to confirm if your selected date and time works.