Home & Business Cleaning FAQs

Nope! Our cleaners bring all the environmentally safe cleaning products needed to get the job done.

Both a Standard Clean and Deep Clean include a thorough cleaning of bedrooms, kitchens, bathrooms, and common areas. A Deep Clean includes wiping down doors and doorframes, wiping down baseboards, wiping down cabinets, and dusting ceiling fans and blades.
Please select Deep Clean if you haven’t had your home professionally cleaned or if your last cleaning was more than 3 months ago.

Of course! Most of our residential and commercial clients are repeat customers. You can easily set up recurring cleanings through our simple online booking system—simply select the frequency that works best for you. Choose from 1, 2, 3, or 4 week intervals and enjoy a discounted rate on each cleaning. We’ll send a reminder email the day before.

Yes! We aim to schedule the same cleaners for recurring cleanings. Cleaning goes better when cleaners know your home. If the cleaner isn’t available for your appointment time, we’ll send a different cleaner with the same impeccable standards.

To request a different cleaner, let us know, and we’re happy to accommodate.

Yes! All team members complete criminal background checks along with reference and employment verification checks.

Too Clean Homes is fully bonded and insured. We carry a general liability insurance policy with up to $1,000,000 in coverage. If a Too Clean Homes team member damages your property, you and your home are protected.

The Move-In / Move-Out Clean is our highest level of cleaning service. It includes everything in our Deep Clean along with interior window cleaning, closet interior cleaning, a heavy scrub of bathroom surfaces, and kitchen appliance interior cleaning.

Yes! We provide commercial cleaning services to businesses of all types across Long Island. From offices, retail stores, and gyms to restaurants, warehouses, and medical facilities, we tailor our services to fit the needs of each unique space. Whether you need regular upkeep or a one-time deep clean, our professional team delivers reliable, high-quality results. Contact us by phone or email to get a customized estimate for your business.

We typically estimate 1 hour per bedroom, which means it takes around 3 hours to clean an entire 3-bedroom, 2-bathroom home. However, cleaning times vary depending on project size. We clean until the job is done (within reason).

For oversized homes or unique cleaning situations, additional time and charges may apply to cover the extra work.

Up to you! Some clients stay home, while others leave access instructions. Whether you’re home or not, we’ll get the job done right.

If you are home for the cleaning, our cleaning team asks you to conduct a final walkthrough before we leave.

Most jobs require 1 or 2 cleaners. However, we may send a team of up to 3, depending on project size.

Of course! Our online booking form lets you choose from a range of extra cleaning tasks – from pet hair to organization to basement cleaning. If you don’t see your desired cleaning task, call or email us, and we’ll be happy to help.

We accept payment via credit cards and debit cards through Stripe.

Gratuity is not required but appreciated! 100% of tips go to cleaners.

If you cancel more than 24 hours in advance, there are no cancellation fees. If your appointment has been confirmed and you cancel within 24 hours, there is a $50 cancellation fee.

If you’re not happy with any part of our cleaning service, contact us within 48 hours. We’ll re-clean at no additional charge.

Email us at hello@toocleanhomes.com. We’re available 8 am to 6 pm, 7 days a week, and aim to respond to all inquiries within 2 hours.